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Terms of use

Overview

These are the general conditions of Ad Hoc Solutions LTD, which has its registered office at 12 “11th August Str.”, floor 2, Sofia, Bulgaria. VAT registration number BG201415617. Hereafter also mentioned ‘Shawls of Srinagar’ and SHAWLSOFSRINAGAR.COM. These terms apply to all purchases and sales agreements entered into by ‘Ad Hoc Solutions LTD’ and customers via the website SHAWLSOFSRINAGAR.COM.

All prices in the SHAWLSOFSRINAGAR.COM web store are stated in EUR and include VAT(20%). The orders from this site are EU customs cleared, processed, and shipped by Ad hoc solutions LTD – Sofia, Bulgaria, and come with 20% VAT tax included in the prices. For purchases outside the European Union, the customer is responsible for any customs charges that might be applicable.

Terms and Conditions

This website is operated by Ad Hoc Solutions LTD. Throughout the site, the terms “we”, “us”, “our”, “merchant” and “supplier” refer to Ad Hoc Solutions LTD. Ad Hoc Solutions LTD offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes

Our store is hosted on WordPress.com. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

І. GENERAL TERMS AND CONDITIONS FOR E-SHOP WWW.SHAWLSOFSRINAGAR.COM

Please read these Terms and Conditions carefully before purchasing on this website. If you initiate payment on this website, you are deemed to have accepted and agreed to these Terms and Conditions. If you do not accept these terms, do not use this website!

The General Terms and Conditions entitle the Merchant to provide services to its users / customers through the online store SHAWLSOFSRINAGAR.COM ​
After pressing the “BUY” button, the selected product is added to the cart. This is followed by payment for the product, which requires either registration of a new customer or logging in of an existing previously registered customer. The customer receives a confirmation of the order and upon receiving this confirmation it is considered that the contract is concluded.

The Merchant reserves the right to refuse delivery of confirmed orders in case the goods are not available. In the absence of stock of the ordered goods, within the working week. The Merchant notifies the consumer/customer of its unavailability by sending a message to the e-mail address specified by the Customer or the specified telephone number. In case a transfer has been made to the Merchant’s account, the customer will be able to choose between a refund, a cancellation of the order, or a replacement order.

The contractual language is Bulgarian and English, and payments will be made in Euros or Bulgarian levs, depending on the currency in which the Customer wants to pay. Prices include VAT.

SHAWLSOFSRINAGAR.COM reserves the right to change prices at its discretion at any time without notifying consumers. The Customer is obliged to pay the price that was current at the time of concluding the contract. In case of technical errors in the publication of the site, SHAWLSOFSRINAGAR.COM has the right to refuse to perform the contract and does not owe compensation to the user, except to refund the amounts paid by him, if any.

ІІ. DATA ABOUT THE SUPPLIER AND THE OFFERED GOODS AND SERVICES

Information provided in accordance with the requirements of the Electronic Commerce Act and the Consumer Protection Act:

1. Name of the Merchant: Ad Hoc Solutions LTD
2. Headquarters, management address, and address for correspondence: 12 “11th August Str.”, floor 2, Sofia, Bulgaria
3. Correspondence phone:
4. E-mail: info@shawlsofsrinagar.com
5. VAT registration number BG201415617

III. COMPLAINT AND REIMBURSEMENT

A) Refusal of delivered goods
A Customer has the status of a consumer within the meaning of the Consumer Protection Act CAN, without paying compensation or penalty, withdraw from the contract within 14 working days from the date of receiving the goods, if the goods are in the form in which they were received and are with the original packaging.
After receiving the returned goods and inspecting them, the Merchant refunds to the Customer the price paid by him (excluding the cost of return delivery) no later than 30 days.
B)Cancellation of an order

The customer is entitled to complaints if the defects are not due to his misconduct.

IV.DELIVERY

The Customer bears the risk of damage/loss of the goods upon delivery. Immediately after giving the goods to a courier, the Merchant is released from the risk that is transferred to the consumer/customer. The Merchant is not responsible for delays in case the delay is due to a courier or other supplier.

In case of refusal to receive the goods, except for the cases described below, the refusal is considered unfounded and the Customer must pay the costs of delivery and return of the goods.

VI. PRICES AND METHODS OF PAYMENT
  • PayPal info@shawlsofsrinagar.com;
  • Stripe;
  • Direct bank transfer;
  • Cash on delivery – is available for Bulgaria, Greece, and Romania.

Payment upon delivery of the goods: The customer pays the amount due to the courier who made the delivery.